International Journal of Sport Management

Leading through Crisis: Competencies for Sport Event Security Professionals

Steven G. Miller, Stacey A. Hall, Chris Croft

Abstract: Professional sport security directors must possess the necessary competencies needed to not only manage a crisis but to lead the organization post-crisis and positively affect organizational change. The advantages of doing so can improve communications, resource allocation, and staff training, as well as assist the organization in identifying vulnerabilities and developing countermeasures to prevent future incidents. The purpose of this study was to 1) determine the perceived levels of crisis readiness competencies of professional sport security directors, and 2) examine the relationship between personal characteristics (education level, years of experience, and participation in training) and the level of perceived competencies. A total of 69 professional sport security directors (46% response rate) from six major sports leagues in the United States participated in this study.

Keywords: sport event security, crisis leadership, workforce competencies

Citation: Miller, S. G., Hall, S. A., & Croft, C. (2020). Leading through crisis: Competencies for sport event security professionals. International Journal of Sport Management, 21(2), 174-192.

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