The Great Resignation in Sports?
Post-Pandemic Changes in Employee Attitudes Toward Sport Employment

Lauren C. Hindman, Elizabeth Taylor, Martha C. McGrath-Brown, Elizabeth Knapp

The COVID-19 pandemic triggered changes to sport employment, including furloughs, layoffs, and remote work arrangements. The long-term effects of these changes on industry workers are not yet fully understood. The purpose of this study was to examine how employee attitudes toward professional and collegiate sport organizations have changed since March 2020 and what role changes in work-life interface and employees’ identification with their work play in these attitudes. Findings demonstrate that pre-pandemic, sport employees exhibited strong identification with the industry, which contributed to overwork behaviors, burnout, and an unbalanced work-life interface. The pandemic led participants to re-evaluate priorities and seek greater flexibility from their jobs, attitudes which persisted after the pandemic subsided. Such findings reveal how external events can change sport employees’ career orientations, the potential downsides of highly identified employees, the impact of burnout on employee well-being, and the expectation for more flexible work arrangements in the sport industry.

Keywords: Work-Life Interface, Sport Employee Identification, Burnout, Employee Well-Being, Career Shocks, Career Orientations

Citation: Hindman, L. C., Taylor, E., McGrath-Brown, M. C., & Knapp, E. (2025). The great resignation in sports?
 Post-pandemic changes in employee attitudes toward sport employment. International Journal of Sport Management, 26(2), 162-192.

References

  • Abbott, A. (2021). COVID’s mental-health toll: Scientists track surge in depression. Nature, 590(7845), 194-195.
  • Abrams, D., & Hoggs, M.A. (1988). Social identifications: A social psychology of intergroup relations and group processes. Taylor & Francis.
  • Akkermans, J., Seibert, S.E., & Mol, S.T. (2018). Tales of the unexpected: Integrating career shocks in the contemporary careers literature. SA Journal of Industrial Psychology, 44(1), 1-10.
  • Ashforth, B., Harrison, S. & Corley, K. (2008). Identification in organizations: An examination of four fundamental questions. Journal of Management, 34(3), 325-374.
  • Avanzi, L., Van Dick, R., Fraccaroli, F., & Sarchielli, G. (2012). The downside of organizational identification: Relations between identification, workaholism and well-being. Work & Stress, 26(3), 289-307.
  • Babapour Chafi, M., Hultberg, A., & Bozic Yams, N. (2021). Post-pandemic office work: Perceived challenges and opportunities for a sustainable work environment. Sustainability, 14(1), 294.
  • Baker, M. (2020). What is the new employment deal? Gartner. https://www.gartner.com/smarterwithgartner/what-is-the-new-employment-deal
  • Barrero J.M., Bloom N., & Davis S.J. (2021). Why working from home will stick. National Bureau of Economic Research. https://www.nber.org/papers/w28731
  • Bitbol, M., & Petitmengin, C. (2011). On Pure Reflection. Journal of Consciousness Studies, 18(2), 24-37.
  • Braun, V., & Clarke, V. (2022). Thematic analysis: A practical guide. Sage.
  • Bravo, J., Seibert, S. E., Kraimer, M. L., Wayne, S. J., & Liden, R. C. (2017). Measuring career orientations in the era of the boundaryless career. Journal of Career Assessment, 25(3), 502–525.
  • Bruening, J.E., & Dixon, M.A. (2007). Work–family conflict in coaching II: Managing role conflict. Journal of Sport Management, 21(4), 471-496.
  • Bryan, C., Goodman, T., Chappelle, W., Thompson, W., & Prince, L. (2018). Occupational stressors, burnout, and predictors of suicide ideation among US Air Force remote warriors. Military Behavioral Health, 6(1), 3-12.
  • Cao, J., & Hamori, M. (2022). Adapting careers to the COVID crisis: The impact of the pandemic on employees’ career orientations. Journal of Vocational Behavior, 139, 103789.
  • Chan, X.W., Shang, S., Brough, P., Wilkinson, A., & Lu, C.Q. (2023). Work, life and COVID‐19: a rapid review and practical recommendations for the post‐pandemic workplace. Asia Pacific Journal of Human Resources, 61(2), 257-276.
  • Clark, S. C. (2000). Work/family border theory: A new theory of work/family balance. Human Relations, 53(6), 747-770.
  • Charmaz, K. (2014). Constructing grounded theory. Sage.
  • Chun, Y., Sagas, M., & Wendling, E. (2022). The intervening effects of perceived organizational support on COVID-19 pandemic stress, job burnout and occupational turnover intentions of collegiate sport athlete-facing professionals. Sustainability, 14(11), 6807.
  • Conroy, S., Henle, C.A., Shore, L., & Stelman, S. (2017). Where there is light, there is dark: A review of the detrimental outcomes of high organizational identification. Journal of Organizational Behavior, 38(2), 184-203.
  • Dukerich, J.M., Kramer, R., & Parks, J.M. (1998). The dark side of organizational identification. In Godfrey, P.C. (Ed.), Identity in organizations: Building theory through conversations (pp. 245-256). Sage.
  • Edú-Valsania, S., Laguía, A., & Moriano, J.A. (2022). Burnout: A review of theory and measurement. International journal of environmental research and public health, 19(3), 1780.
  • Elliott, V. (2018). Thinking about the coding process in qualitative data analysis. Qualitative Report, 23(11).
  • Flynn, J. (2023). 20 stunning Great Resignation Statistics [2023]: How many people quit their jobs in 2022. Zippia. https://www.zippia.com/advice/great-resignation-statistics/
  • Forbes, S., Birkett, H., Evans, L., Chung, H., & Whiteman, J. (2020). Managing employees during the COVID-19 pandemic: Flexible working and the future of work. Centre for Responsible Business. https://www.birmingham.ac.uk/documents/college-social-sciences/business/ research/responsible-business/managerial-experiences-during-covid19-2020-accessible.pdf
  • Fox, K.E., Johnson, S.T., Berkman, L.F., Sianoja, M., Soh, Y., Kubzansky, L.D., & Kelly, E.L. (2022). Organisational-and group-level workplace interventions and their effect on multiple domains of worker well-being: A systematic review. Work & Stress.
  • Gesthuizen, M., Kovarek, D., & Rapp, C. (2019). Needs-based and talent- and value-based work values: Findings on equivalence in different cultural contexts. The Annals of the American Academy of Political and Social Science, 682(1), 60–83.
  • Graham, J.A., & Dixon, M.A. (2017). Work–family balance among coach-fathers: A qualitative examination of enrichment, conflict, and role management strategies. Journal of Sport Management, 31(3), 288-305.
  • Graham, J.A., & Smith, A.B. (2022). Work and life in the sport industry: A review of work-life interface experiences among athletic employees. Journal of Athletic Training, 57(3), 210-224.
  • Greco, L.M., Porck, J.P., Walter, S.L., Scrimpshire, A.J., & Zabinski, A.M. (2022). A meta-analytic review of identification at work: Relative contribution of team, organizational, and professional identification. Journal of Applied Psychology, 107(5), 795-830.
  • Greenhaus, J.H., & Beutell, N.J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10, 76–88.
  • Hammersley, M., & Atkinson, P. (2019). Ethnography: Principles in practice. Routledge.
  • Han, S., Shanafelt, T.D., Sinsky, C.A., Awad, K. M., Dyrbye, L. N., Fiscus, L.C., … & Goh, J. (2019). Estimating the attributable cost of physician burnout in the United States. Annals of internal medicine, 170(11), 784-790.
  • He, H., & Brown, A.D. (2013). Organizational identity and organizational identification: A review of the literature and suggestions for future research. Group & Organization Management, 38(1), 3-35.
  • Hindman, L.C., Walker, N.A., & Agyemang, K.J. (2021). Bounded rationality or bounded morality? The National Basketball Association response to COVID-19. European Sport Management Quarterly, 21(3), 333-349.
  • Hite, L.M., & McDonald, K.S. (2020). Careers after COVID-19: Challenges and changes. Human Resource Development International, 23(4), 427-437.
  • Høffding, S., & Martiny, K. (2016). Framing a phenomenological interview: what, why and how. Phenomenology and the Cognitive Sciences, 15, 539-564.
  • Hogg, M.A., & Terry, D.J. (2000). The dynamic, diverse, and variable faces of organizational identity. Academy of Management Review, 25(1), 150-152.
  • Humborstad, S.I., Humborstad, B., & Whitfield, R. (2007). Burnout and service employees’ willingness to deliver quality service. Journal of Human Resources in Hospitality & Tourism, 7(1), 45-64.
  • Huml, M.R., Taylor, E.A., & Dixon, M. A. (2021). From engaged worker to workaholic: A mediated model of athletic department employees. European Sport Management Quarterly, 21(4), 583-604.
  • Huml, M., & Taylor, E. (2022). Why employees are fleeing the college athletics industry. Sportico. https://www.sportico.com/leagues/college-sports/2022/why-employees-are-leaving-college-athletics-1234687903/
  • Huml, M.R., Taylor, E.A., & Martin, E.M. (2023). The Effect of Remote Work on Family and Work Dynamics Within the Sport Industry. Journal of Sport Management..
  • Inoue, Y., Lock, D., Gillooly, L., Shipway, R., & Swanson, S. (2022). The organizational identification and well-being framework: Theorizing about how sport organizations contribute to crisis response and recovery. Sport Management Review, 25(1), 1-30.
  • Joyce, K., Pabayo, R., Critchley, J. A., & Bambra, C. (2010). Flexible working conditions and their effects on employee health and wellbeing. Cochrane Database of Systematic Reviews. https://doi.org/10.1002/14651858.CD008009.pub2
  • Kim, S., Love, A., & Park, S. (2023). Moderating Effects of Perceived Fairness between Job Insecurity and Outcomes in Sport during the COVID-19 Pandemic. Journal of Global Sport Management.
  • Ksinan Jiskrova, G. (2022). Impact of COVID-19 pandemic on the workforce: from psychological distress to the Great Resignation. Journal of Epidemiology & Community Health 76(6), 525-526.
  • Lahman, M.K.E., Rodriguez, K.L., Moses, L., Griffin, K.M. Mendoza, B.M., Yacoub, W. (2015). A rose by any other name is still a rose? Problematizing pseudonyms in research. Qualitative Inquiry, 21(5), 445-453.
  • Lapchick, R. (2023, March 22). College sports’ racial, gender hiring practices getting worse instead of improving. ESPN.com. https://www.espn.com/college-sports/story/_/id/35918942/college-sports-racial-gender-hiring-practices-getting-worse-improving
  • Lee, E.S., Park, T.Y., & Koo, B. (2015). Identifying organizational identifycation as a basis for attitudes and behaviors: A meta-analytic review. Psychological Bulletin, 141(5), 1049-1079.
  • Lock, D., & Heere, B. (2017). Identity crisis: A theoretical analysis of ‘team identification’ research. European Sport Management Quarterly, 17(4), 413-435.
  • Mael, F.A., & Ashforth, B.E. (2001). Identification in Work, War, Sports, and Religion: Contrasting the Benefits and Risks. Journal for the Theory of Social Behaviour, 31(2), 197.
  • Malterud, K., Siersma, V.D., & Guassora, A.D. (2016). Sample size in qualitative interview studies: guided by information power. Qualitative Health Research, 26(13), 1753-1760.
  • Maslach, C. (2006). Understanding job burnout. In A.M. Rossi, P.L. Perrewé, & S. L. Sauter (Eds.), Stress and quality of working life: Current perspectives in occupational health (pp. 37-51). Information Age Publishing.
  • Maslach, C., & Leiter, M.P. (2016). Understanding the burnout experience: recent research and its implications for psychiatry. World Psychiatry, 15(2), 103-111.
  • Maslach, C., & Leiter, M.P. (2017). New insights into burnout and health care: Strategies for improving civility and alleviating burnout. Medical Teacher, 39(2), 160-163.
  • McMillan, H. S., Morris, M.L., & Atchley, E.K. (2011). Constructs of the work/life interface: A synthesis of the literature and introduction of the concept of work/life harmony. Human Resource Development Review, 10(1), 6-25.
  • Ng, M.A., Naranjo, A., Schlotzhauer, A.E., Shoss, M.K., Kartvelishvili, N., Bartek, M., … & Silva, C. (2021). Has the COVID-19 pandemic accelerated the future of work or changed its course? Implications for research and practice. International Journal of Environmental Research and Public Health, 18(19), 10199.
  • Obenauer, W G. (2021). Flexible by design: Developing human resource policies and practices that provide flexibility through the uncertainties created by a pandemic. Industrial and Organizational Psychology, 14(1-2), 101-104.
  • Oja, B.D., & Bass, J.D. (2020). Gaining a perception of oneness with a college sport organization: Examining the antecedents of sport employee identification. Journal of Issues in Intercollegiate Athletics, 13(1), 424-444.
  • Oja, B.D., Bass, J.R., & Gordon, B.S. (2015). Conceptualizing employee identification with sport organizations: Sport Employee Identification (SEI). Sport Management Review, 18(4), 583-595.
  • Oja, B.D., Bass, J.R., & Gordon, B.S. (2020). Identities in the sport workplace: Development of an instrument to measure sport employee identification. Journal of Global Sport Management, 5(3), 262-284.
  • Oja, B.D., Gordon, B.S., & Hazzaa, R.N. (2023). Navigating psychological membership in sport organizations: Exploring sport employees’ identities. Journal of Applied Sport Psychology, 35(2), 202-223.
  • Peters, S.E., Dennerlein, J. ., Wagner, G.R., & Sorensen, G. (2022). Work and worker health in the post-pandemic world: a public health perspective. The Lancet Public Health, 7(2), e188-e194.
  • Salvagioni, D.A.J., Melanda, F.N., Mesas, A.E., González, A.D., Gabani, F.L., & Andrade, S.M.D. (2017). Physical, psychological and occupational consequences of job burnout: A systematic review of prospective studies. PloS one, 12(10), e0185781.
  • Schein, E.H. (1990). Career anchors. Discovering your real values. Jossey-Bass/Pfeiffer.
  • Sheptak, R.D., & Menaker, B.E. (2020). When Sport Event Work Stopped: Exposure of Sport Event Labor Precarity by the COVID-19 Pandemic. International Journal of Sport Communication, 13(3), 427-435.
  • Smite, D., Moe, N.B., Hildrum, J., Gonzalez-Huerta, J., & Mendez, D. (2023). Work-from-home is here to stay: Call for flexibility in post-pandemic work policies. Journal of Systems and Software, 195, 111552.
  • Swanson, S., & Kent, A. (2015). Fandom in the workplace: Multi-target identification in professional team sports. Journal of Sport Management, 29(4), 461-477.
  • Swanson, S., & Kent, A. (2017). Passion and pride in professional sports: Investigating the role of workplace emotion. Sport Management Review, 20(4), 352-364.
  • Tajfel, H., & Turner, J.C. (1979). An integrative theory of intergroup conflict. In W.G. Austin & S. Worchel (Eds.), The social psychology of intergroup relations (pp. 33-37). Brooks/Cole.
  • Taylor, E.A., Huml, M.R., & Dixon, M.A. (2019). Workaholism in sport: A mediated model of work–family conflict and burnout. Journal of Sport Management, 33(4), 249-260.
  • Taylor, E.A., Lee, L., Huml, M.R., & Lopez, C. (2024). Impacts of career commitment, gender, and job position on turnover intentions among athletic department employees: a moderated mediation model. European Sport Management Quarterly, 24(2), 515-535.
  • Todd, S., & Kent, A. (2009). A social identity perspective on the job attitudes of employees in sport. Management Decision, 47(1), 173-190.
  • Vaziri, H., Casper, W.J., Wayne, J.H., & Matthews, R.A. (2020). Changes to the work–family interface during the COVID-19 pandemic: Examining predictors and implications using latent transition analysis. Journal of Applied Psychology, 105(10), 1073-1087.
  • Weight, E.A., Taylor, E., Huml, M.R., & Dixon, M.A. (2021). Working in the sport industry: A classification of human capital archetypes. Journal of Sport Management, 35(4), 364-378.
  • White, J.S., & Martinez, M. (2024). The new normal: Embracing remote work in intercollegiate athletic departments post-pandemic. Journal of Emerging Sport Studies.

Discover more from International Journal of Sport Management

Subscribe now to keep reading and get access to the full archive.

Continue reading